I was never sure what Aarons role was, and it was never explained well to me. His spiel was to tell me he was hired by Costco to make sure the claims process was going smoothly, however I can’t recall a single thing he ever did. The only thing about Aaron worth mentioning is that he is a licensed adjuster and he gave me some advise on what I should be doing early on in the process - and I did those things. Now RXO says that I shouldn’t have done those things.