Costco / RXO water-damage claim · Case No. CA25-1320
A refrigerator installation flooded our home. This is the documented record.
On December 2, 2024, a refrigerator I bought from Costco.com was installed by an uninsured contractor sent through RXO. Within hours, water was running through the house. Mitigation specialists declared it unlivable, and my family moved out during the holidays. This site documents the claim, the damages, and the people involved — step by step — so the next family has a roadmap we never had.
Documented from receipts and professional estimates; figures continue to grow as the case proceeds.
Consumer alert
Think twice before letting Costco or RXO install an appliance.
Based on my experience, if something goes wrong you may be left without support, facing a large financial burden, and navigating the claim on your own. A refrigerator purchased through Costco.com was installed by an uninsured contractor RXO sent. The damage was extensive and the claims process has been anything but straightforward.
- Consider buying locally and using licensed, insured installers accountable in your community.
- If you suffer damage, document everything and don't settle for lowball offers.
- Use small-claims court where appropriate to be made whole.
This isn't meant to scare you — it's meant to prepare you.
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At a glance
The facts are straightforward.
I purchased a KitchenAid refrigerator from Costco.com with delivery and installation included. Costco arranged the installation through RXO, who sent a local, uninsured subcontractor. Because of how the water line was handled, the home flooded and tested for Category-3 contamination. What followed has been months of displacement, expense, and a claims process that continues today.
Who's involved →- Incident
- December 2, 2024 — fridge install, water line
- Outcome
- Home declared unlivable; family displaced
- Lawsuit filed
- September 2025 · St. Johns County, FL
- Case number
- CA25-1320
- Status
- Pending · trial tentatively March 2027
Going through the same thing?
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