04-09-2026
Trial is tentatively set for March 2027. At yesterday’s case management conference, my attorney appeared in person and I attended by Zoom. No defense attorney appeared. I’m still waiting on the…
The record
Timeline
A running account of the claim — from the day of the installation through each step of mitigation, negotiation, and litigation. Newest first.
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03-22-2026
I decided to update the website a bit - made it more mobile friendly and tweaked a few things to show up better in search results. The most major update is the numbers on the website are no longer…
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2026-03-02
My wife and I were deposed by both RXO and Costco last week. They kindly reminded me that I have not been updating this website enough. I will spend this month updating the website design, info,…
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2026-1-8
A year ago I was living in an Airbnb displaced by this installation. It is still unresolved. On advice I am going to refrain from posting any more testimonials for a few months - however…
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2025-12-02
Today marks one year since Costco and RXO's installations ruined my house and cost me my life savings. The situation is still unresolved. To mark this milestone I have began to publish testimonials…
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RXO Lawsuit Response
RXO Finally Filed Their Response — And… Wow. Well, after months of silence, RXO has officially filed its response to our lawsuit. And if you were hoping for accountability, clarity, or even basic…
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2025-11-24
Next week marks a year since our loss. Costco and RXO have gone out ofter way to make this as slow as possible. Here are the recent updates: After filing the lawsuit we ran into issue it serving both…
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2025-10-19
Today is 314 days since our loss. 313 Days since an RXO representative came to my house and acknowledged that the installation caused the damage. It's been about 10 months since RXO wrote us a…
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2025-10-03
This website domain was renewed for 5 more years today. I look forward to continuing to hear from others who have experienced the same and publishing the information for all potential customers to…
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2025-09-19 Lawsuit Filed
Lawsuit was filed today. I will be posting all updates as they happen.
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2025-09-17
Today, I filed a lawsuit regarding the damage caused to our home, and I will share a copy of it here once it has been processed. Shortly after, I received a call from a local resident who described…
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2025-07-24
As of today, I have not received any communication from Costco or RXO since our mediation. Out of respect for the ongoing legal process, I am keeping my public comments measured until this matter is…
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2025-06-07
I received another bill related to our family’s move out and return. This new invoice added $5,000 to the overall costs. I hope this will be the last unexpected expense, but at this point I cannot be…
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2025-05-28
The recent news story has driven hundreds of thousands of visitors to this site in the past week, and it continues to be shared worldwide. A national media outlet has also expressed interest in…
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2025-05-20
Today, News4Jax published a story about our case. I appreciate their attention to the challenges families face when major losses are not addressed responsibly. Another outlet has indicated that…
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2025-05-12
This weekend, I had my first phone conversation with a visitor to the site. Until now, I’ve only connected with people through email, so it was impactful to hear her story directly. She described a…
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2025-05-06
After reflecting on our recent mediation, it is clear to me that RXO has so many different representatives involved that no one person seems to fully understand the scope of our claim. The only…
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2025-05-05
Mediation concluded today. While the details are confidential, I can share that no agreements were reached. As a result, the next step will be filing a lawsuit. In court, Costco and RXO will likely…
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2025-04-28
A pre-suit mediation with Costco and RXO is scheduled for May 5, 2025. Following that session, I will share an update here on May 6. If a fair settlement is reached, I’ll summarize the outcome. If…
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2025-04-09
I continue to receive messages from others who have faced similar situations after purchasing appliances through Costco and having RXO perform the installation. Just last night, I heard from another…
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2025-02-21
Today, I received an offer from RXO in the amount of $213,960.11. While I appreciate that an offer was made, it represents only about half of what I’ve already spent out-of-pocket and roughly 30% of…
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2025-02-10
Today brought more frustration in this ongoing process. My public adjuster was informed that no additional payments should be expected until the matter is resolved, which directly conflicts with what…
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2025-02-05
Last Friday, we submitted our final totals, including bids, estimates, and receipts. At this stage, the next step is entirely in the hands of Costco and RXO. They have had more than two months to…
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2025-01-29
Last Friday, I received a call from Tony Datillo at Costco, followed by a check from RXO for a little over $38,000. While I appreciate the gesture, it barely makes a dent compared to the $178,000 I…
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2025-01-21
At this stage, there is still no meaningful movement toward resolution from Costco or RXO. In the meantime, I spent nearly ten hours this weekend meeting with contractors, gathering estimates, and…
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2025-01-17
Demolition is nearly finished, and I expect today will be the final day of that stage. Remediation should take about two weeks, after which we can finally begin the rebuilding process. I spoke…
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2025-01-10
Since December 18, 2024, I have not received any communication from Costco, RXO, or Sedgwick. My public adjuster and I are gathering information in preparation for sending a formal demand letter.…
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2024-12-31
It has now been two weeks since I last heard anything from Costco, RXO, or Sedgwick regarding this claim. Despite assurances, I have not received the contractor’s report, which was promised more than…
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2024-12-18
Today raised serious concerns about the handling of my claim. An individual presented as an Industrial Hygienist visited my home 16 days after the loss occurred—well after remediation had already…
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2024-12-17
After not hearing back from the hygienist, I reached out directly. He explained that he had not been provided with my contact information, which is why he hadn’t reached out earlier. We are now…
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2024-12-14
To date, I have paid $27,694.25 out of pocket for cleaning, mitigation, moving, storage, and alternative living expenses. Phase 2 of mitigation is expected to cost more than $50,000. Still ahead are…
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2024-12-12
Today, Jake, an adjuster from Sedgwick, visited my home. He was professional and courteous, and I expect to learn more about his assessment in the coming weeks. As expected, some of my property is…
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2024-12-11
Today I received a call from Brandon at RXO to check on the status of our situation. Later, I also received an email from Paul at RXO confirming that they are working on covering our Alternative…
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2024-12-10
I received a call from a local adjuster today who scheduled an on-site visit for December 12. I’ll provide updates once the inspection takes place.
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2024-12-09
Today I received a call from a claims examiner with Sedgwick, who is representing RXO. During the call, I learned that Costco contracts RXO to perform installations, and RXO in turn hires local…
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2024-12-07
I stopped by the house today to see the progress. At this stage, the drywall, carpets, and hardwood flooring have all been removed. Mitigation is being divided into two stages, and we are now nearing…
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2024-12-06
At this point, I have not received any updates or communication from Costco, RXO, or their representatives. The continued silence is discouraging and prolongs the hardship my family is facing. Timely…
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2024-12-05
Today I was reminded again how difficult it is to secure accommodations in our area. To keep our children in the same school district and find a rental that will accept our pets, the only available…
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2024-12-04
Today was another difficult milestone, as portions of our home were quarantined and many of our belongings were packed up to be moved into warehouse storage. Additional demolition work was carried…
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2024-12-03
Today was an eventful and emotionally draining day. The mitigation team returned to continue their work, and early in the morning, I received a call in response to the email I sent to Costco’s CEO.…
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2024-12-02
Today marked the beginning of an unexpected and devastating journey. Two weeks ago, I purchased a refrigerator online from Costco and scheduled delivery and installation for today. The installers…