2025-05-28

The recent news story has driven hundreds of thousands of visitors to this site in the past week, and it continues to be shared worldwide. A national media outlet has also expressed interest in conducting a deeper investigation into this case and others like it. This level of attention is encouraging because it highlights that what happened to my family is not an isolated incident.

I’ve now received messages from 31 individuals who have faced similar issues with Costco and RXO. Certain patterns are emerging. One is prolonged delays, leaving customers waiting until they feel pressured to accept a reduced settlement. Another is the use of uninsured or underinsured contractors by third parties—an arrangement that exposes customers to significant risk. These reports suggest the companies are aware of these practices but have not taken sufficient steps to prevent them, prioritizing savings over customer protection.

Today, I extended a final offer to Costco and RXO in an effort to resolve this before litigation moves forward. If a lawsuit is filed, I intend to pursue it fully and will share relevant filings so readers can see exactly how the process unfolds.

Please continue sharing your stories with me. I will begin publishing them soon, as collective experiences are powerful in demonstrating patterns that deserve public attention. Greater transparency and awareness are essential in holding corporations accountable and ensuring fair treatment for all customers.