2025-05-06

After reflecting on our recent mediation, it is clear to me that RXO has so many different representatives involved that no one person seems to fully understand the scope of our claim. The only feedback I received during mediation focused on items we weren’t even seeking reimbursement for, which shows just how fragmented their process has become.

While our lawsuit continues to move forward, I am also focused on ensuring the public fully understands how Costco and RXO handle claims like mine. These companies have enormous resources, but from my experience, they have not used them to fairly resolve the harm caused to families. Instead, my family has been left with mounting costs and no meaningful accountability.

Over the next few weeks, I’ll be investing in making this website more accessible to everyday consumers so that others can easily follow what’s happening. I will also be developing ways for people to share their own stories here, helping to build a clear picture of how claims are handled across different cases.

To broaden awareness, I’ve created a sister site — RXOWaterDamage.com — which will document RXO-related issues specifically. Together with this site, both will be updated with reliable, verified information. I also plan to raise visibility through signage, outreach, and media efforts, including the potential for billboard campaigns and published articles. These efforts aren’t about spite — they’re about transparency, accountability, and protecting future customers from going through what my family and others already have.

Recently, I learned that Costco and RXO’s prior settlement offer came with conditions requiring confidentiality and non-disparagement. Given the size of our losses and the strength of the evidence, I cannot in good conscience accept less than what is needed to make my family whole. I believe that companies should be willing to resolve legitimate claims openly and fairly, without silencing customers who are simply telling the truth.

This process has already gone on for far too long, and while I am not in a rush, I am committed to seeing it through until the end.