2025-05-12

This weekend, I had my first phone conversation with a visitor to the site. Until now, I’ve only connected with people through email, so it was impactful to hear her story directly. She described a situation strikingly similar to mine, involving some of the same representatives. According to her, Costco offered a low settlement and suggested she file a homeowners insurance claim rather than fully covering the damage.

Her account mirrors many of the other reports I’ve received from site visitors. To better capture these experiences, I’m updating the site so that anyone who has faced similar challenges with Costco or RXO can share their story publicly. By collecting and publishing these accounts, we can identify patterns in how claims are being handled and provide others with insight into what to expect.

Last week, I also consulted with the attorney preparing my lawsuit against Costco and RXO. The suit is now being drafted. Once it is filed with the court, I will publish a copy here so readers can follow the process from the very beginning—well before Costco and RXO are formally served.