2024-12-04

Today was another difficult milestone, as portions of our home were quarantined and many of our belongings were packed up to be moved into warehouse storage. Additional demolition work was carried out to reveal the extent of the damage, and while overwhelming, the day also gave us a chance to pause and process everything that has happened.

I had hoped to hear from Costco today, but no direct communication came through. I did receive a message from CEO Ron Vachris, who assured me that his team was monitoring the situation closely. While I appreciate the outreach, my concern is that the focus may be more on managing the third-party insurance process than on ensuring that my family is made whole quickly and fairly.

Given the time and effort this claim is already requiring, I am seriously considering hiring a Public Adjuster. Initially, I thought that since I hired Costco directly for the installation, they would handle the claim swiftly and with minimal burden. However, research suggests this will be a long, drawn-out process — one that I will have to fund myself until resolution. A Public Adjuster could take much of that burden off my shoulders, though at a significant cost in fees. While it’s unlikely that Costco would cover those costs, my time and peace of mind also carry value. This may be the best step forward.