2024-12-09

Today I received a call from a claims examiner with Sedgwick, who is representing RXO. During the call, I learned that Costco contracts RXO to perform installations, and RXO in turn hires local subcontractors. Unfortunately, the subcontractor who worked on my home was uninsured — meaning RXO and Costco are ultimately responsible for the damages.

This raises serious concerns for consumers. When scheduling an installation through Costco.com, most people reasonably assume that the contractors entering their homes are insured and vetted. Learning that uninsured subcontractors may be used highlights a troubling gap in oversight that puts families at risk.

The claims examiner also shared that an independent adjuster (IA) will be sent to inspect my home. I look forward to that step and will update once the inspection has taken place.