2024-12-31

It has now been two weeks since I last heard anything from Costco, RXO, or Sedgwick regarding this claim. Despite assurances, I have not received the contractor’s report, which was promised more than ten days ago.

In the meantime, I’ve continued paying for consultations and working to line up contractors so that repairs can move forward quickly and reduce the amount of time my family is displaced. To help manage the process, I have hired a public adjuster so that I can focus on coordinating the rebuild itself.

Unfortunately, the lack of communication makes it clear that there is little urgency on the companies’ part, even as my family remains without a functioning home. To date, I have spent $36,234 out of pocket. Over the next three weeks, I expect to spend another $120,000 to complete remediation, move additional belongings, and purchase flooring and cabinetry—followed by installation costs.

Right now, it feels as though the entire financial burden rests on me, and I fear that others in similar situations may find themselves in the same position. Customers should not be left to cover such expenses when damages are caused during contracted installations.