Costco Water Damage

The purpose of this website is to document my water damage claim stemming from a refrigerator installation performed by Costco on 12-2-2024 so that others in the future will understand what a claim process is like, what to expect, and to be better prepared to navigate claims.

This particular claim involves displacing my wife, kids, and myself during the holidays as our home has been declared unlivable by mitigation specialists. While I'm sure this magnitude of loss is atypical, the goal is to give you a generalized idea as I previously went though a water loss and had no blueprint for how to deal with it. This is my blueprint for you.

On 12-2-2024 we had a KitchenAid refrigerator delivered and installed by Costco. I purchased a refrigerator from Costco.com that included delivery. Costco sent out an uninsured contractor to my house to install that caused major damage. The rest is being written.

News4Jax Story

Players in this claim

Click the name for more info (more to come)
River City Claims
Public Adjusters
Ron Vachris
CEO
Costco
Kevin Jakab
Attorney for Costco
Costco
Costco
Costco
Tony Dattilo
Vice President
Costco Logistics
Costco Logistics
Costco Logistics
Javier Santos
Owner
Deliver it Right
Deliver it Right LLC
Deliver it Right
EFI Global
EFI Global
Aaron Nichols
Resolution Manager
Gallagher-Bassett
Luce Air Quality
Luce Air Quality
Paul Matthews
Lead, LM Operations, Jacksonville
RXO
Brandon Jacobs
Location Manager
RXO
RXO
RXO
Leslie Carney
Manager, Claims, Last Mile
RXO
RXO Last Mile, INC
RXO
Fernando Rabel
VP - LM Account Management
RXO
Richard Maselli
Attorney for RXO
RXO
Santi Clean
Santi Clean
Christopher Thomas
Claims Examiner
Sedgwick
Jake Hishsmith
Regional General Adjuster
Sedgwick
Sedgwick
Sedgwick

Documentation

More coming soon
Mitigation Phase 2 Report
Mitigation Phase 1 Report
Post Remedial Verification
Remediation Protocol
Refrigerator Receipt

Communications

Copies of all of my emails with RXO, Costco, Sedgwick coming soon.

Expenses

These are the expenses to pay for our alternative living, mitigate our house, and bring our house back to the same condition it was in before the damage. Any enhancements, upgrades in materials, etc.. are not reflected here. These are my cost to be made whole and not a penny more. Not all expenses are listed, but notable ones are.

Approximate damage to house $360k
Personal property damaged $76k
Alternative Housing and living expense $78k
Mitigation and moving and storage $117k
Professional services to recover monies from RXO so far $72k
Alternative Housing
17196.59
Damaged personal property (Incomplete)
72493.23
Environmental Protocol
875.00
Furniture moving and storage
9883.50
Furniture moving and storage
206.56
Mitigation Phase 1 (2 weeks)
10477.53
Alternative Housing
471.38
Moving Supplies
123.57
Alternative Housing
34393.19
Grand Piano Move to storage
852.50
Piano Storage so far ($75/mo)
450.00
Cost for Estimate
100.00
Cabinets and Countertops in 5 areas including kitchen
137419.38
Cost for Estimate
125.00
Mitigation Phase 2 (8 weeks)
69581.96
Post Remedial Environmental Verification
760.00
Concrete pad repair, tile, and backsplash
62293.00
Per Diem for food - no kitchen. FEMA rate $75 per day per person
27000.00
Insulation, Level 5 Drywall, and Painting
31498.48
Carpet
9997.00
Moving items back into house
8975.25
Mediation
660.00
Professional service fees for adjusting
86253.95
Post Construction Cleaning
3817.31
Carpentry (cabinets and mouldings), material, plumbing, electrical, plus misc finishing.
99658.32
Work missed to deal with rebuilding
12787.47

Pictures

...

Costco Water Damage Blog

Last 3 entries

Click here for all blog entries
May 28, 2025

The news story has sent hundred of thousands of people to my website over the past week. It's being rerun worldwide. Larger story coming soon.

I've received messages from 31 people who have or have had issues with Costco and RXO - and there is a pattern here. It seems that waiting the customer out until they're desperate for any money at all is one tactic. Also I'm noticing a pattern of Costco using uninsured or underinsured contractors through their third parties. They are clearly aware of it but have not prevented it - risking their members homes in exchange for profit.

I made a last offer to Costco and RXO to settle it today before we reach a point of no return. Once a lawsuit is filed I'm going to see it through for every penny and post everything relevant to the case so you can see how they react.

Continue sending your experience messages. Publishing those is coming up very soon. Let's collectively cost these companies money through loss of trust and exposing how they handle their issues.

‍

May 20, 2025

The News4Jax story was published today. You can find it here

I expect another story to be published in the next weeks. Filing a lawsuit still in motion.

May 12, 2025

Had a first this weekend. One of the visitors to my site provided me with their phone number and I got to speak to them via phone instead of just email. It appears they had similar things happen to them and are dealing with some of the same players as I am in regards to the claim. She told me that Costco lowballed her and suggested she file a homeowners claim instead of making her whole. This seems to fit other stories I have been hearing from visitors.

I am currently tuning the infrastructure of this site so that if you have had an issue with Costco or RXO, your story can be posted here for all to see. We can enumerate the issues and discover patterns of treatment in these claims.

I consulted with the attorney who will be filing my suit against Costco and RXO last week. Lawsuit being drafted. Will publish a copy here the day it is filed with the courts. You'll get to see it before Costco and RXO are served with a copy.

Click here for all blog entries

Testimonials from other Costco/RXO Victims

Coming soon - currently gathering pictures and feedback from other victims. Testimonials from the following people will be published soon after I get legal clearance to publish.

Brian L.

Buena Vista, CO

My experience with RXO was disappointing. They installed a range that malfunctioned, and when I reported it, they took weeks to respond. Their lack of urgency was frustrating.

See More...

Megan C.

New Haven, CT

Costco's installation of my refrigerator was a nightmare. It broke down, and when I sought help, they were unresponsive and did not assist with the repairs. I felt completely ignored.

See More...

Daniel H.

Orlando, FL

After RXO installed my dishwasher, it leaked and caused water damage to my kitchen. I contacted them for help, but they were slow to respond and did not take my situation seriously.

See More...

Jessica L.

Atlanta, GA

Costco installed my oven, but it never worked properly. I had to wait weeks for a technician to come out, and in the meantime, I was left without a way to cook. Their customer service was lacking.

See More...

Chris G.

Plano, TX

RXO's installation of my microwave was poorly done, and it caused a fire in my kitchen. I reached out for help, but they were dismissive and did not take responsibility for the damage.

See More...

Laura M.

Scottsdale, AZ

My washing machine from Costco was installed incorrectly, leading to leaks that damaged my flooring. When I sought help, they were unhelpful and did not provide any timely assistance.

See More...

David W.

Woodlands, TX

After RXO installed my oven, it started emitting strange smells. I contacted them, but they were slow to respond and did not take my concerns seriously. I ended up having to hire a private technician to fix the issue.

See More...

Sarah D.

Stuart, FL

Costco's installation of my new fridge was a disaster. It broke down within a week, and the food I had stocked up spoiled. I reached out for support, but they were dismissive and did not offer any real solutions.

See More...

Michael B.

Naperville, IL

My experience with RXO was frustrating. They installed a stove that malfunctioned, causing a fire hazard. When I reported it, they took their time to send someone out, and I felt like my safety was not a priority for them.

See More...

Going through the same thing?  Want to post your story here?

I am going to start a collection of all of the claims arising from Costco or RXO installation and publishing them here to demonstrate to potential clients the frequency of issues, resolution of issues, and let them weight the risks.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Comments sent at the form below

I'm so sorry you're having to go through this. Costco is just not who we've been led to believe they are.

‍