Glad that we didn't reach a settlement. Got another bill for the move out and move back that adjusted $5k more. I think this should be the last surprise bill, but I am not certain.
Crickets from Costco and RXO. They don't care about who they hurt.
The purpose of this website is to document my water damage claim stemming from a refrigerator installation performed by Costco on 12-2-2024 so that others in the future will understand what a claim process is like, what to expect, and to be better prepared to navigate claims.
This particular claim involves displacing my wife, kids, and myself during the holidays as our home has been declared unlivable by mitigation specialists. While I'm sure this magnitude of loss is atypical, the goal is to give you a generalized idea as I previously went though a water loss and had no blueprint for how to deal with it. This is my blueprint for you.
On 12-2-2024 we had a KitchenAid refrigerator delivered and installed by Costco. I purchased a refrigerator from Costco.com that included delivery. Costco sent out an uninsured contractor to my house to install that caused major damage. The rest is being written.
Glad that we didn't reach a settlement. Got another bill for the move out and move back that adjusted $5k more. I think this should be the last surprise bill, but I am not certain.
Crickets from Costco and RXO. They don't care about who they hurt.
The news story has sent hundred of thousands of people to my website over the past week. It's being rerun worldwide. A large national media outlet has reached out and wants to do a deep dive into this and other related cases. Hopefully we can shine some light onto how these large companies intentionally underinsure and screw their customers.
I've received messages from 31 people who have or have had issues with Costco and RXO - and there is a pattern here. It seems that waiting the customer out until they're desperate for any money at all is one tactic. Also I'm noticing a pattern of Costco using uninsured or underinsured contractors through their third parties. They are clearly aware of it but have not prevented it - risking their members homes in exchange for profit.
I made a last offer to Costco and RXO to settle it today before we reach a point of no return. Once a lawsuit is filed I'm going to see it through for every penny and post everything relevant to the case so you can see how they react.
Continue sending your experience messages. Publishing those is coming up very soon. Let's collectively cost these companies money through loss of trust and exposing how they handle their issues.
The News4Jax story was published today. You can find it here
I expect another story to be published in the next weeks. Filing a lawsuit still in motion.
My experience with RXO was disappointing. They installed a range that malfunctioned, and when I reported it, they took weeks to respond. Their lack of urgency was frustrating.
Costco's installation of my refrigerator was a nightmare. It broke down, and when I sought help, they were unresponsive and did not assist with the repairs. I felt completely ignored.
After RXO installed my dishwasher, it leaked and caused water damage to my kitchen. I contacted them for help, but they were slow to respond and did not take my situation seriously.
Costco installed my oven, but it never worked properly. I had to wait weeks for a technician to come out, and in the meantime, I was left without a way to cook. Their customer service was lacking.
RXO's installation of my microwave was poorly done, and it caused a fire in my kitchen. I reached out for help, but they were dismissive and did not take responsibility for the damage.
My washing machine from Costco was installed incorrectly, leading to leaks that damaged my flooring. When I sought help, they were unhelpful and did not provide any timely assistance.
After RXO installed my oven, it started emitting strange smells. I contacted them, but they were slow to respond and did not take my concerns seriously. I ended up having to hire a private technician to fix the issue.
Costco's installation of my new fridge was a disaster. It broke down within a week, and the food I had stocked up spoiled. I reached out for support, but they were dismissive and did not offer any real solutions.
My experience with RXO was frustrating. They installed a stove that malfunctioned, causing a fire hazard. When I reported it, they took their time to send someone out, and I felt like my safety was not a priority for them.
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I'm so sorry you're having to go through this. Costco is just not who we've been led to believe they are.