Glad that we didn't reach a settlement. Got another bill for the move out and move back that adjusted $5k more. I think this should be the last surprise bill, but I am not certain.
Crickets from Costco and RXO. They don't care about who they hurt.
The purpose of this website is to document my water damage claim stemming from a refrigerator installation performed by Costco on 12-2-2024 so that others in the future will understand what a claim process is like, what to expect, and to be better prepared to navigate claims.
This particular claim involves displacing my wife, kids, and myself during the holidays as our home has been declared unlivable by mitigation specialists. While I'm sure this magnitude of loss is atypical, the goal is to give you a generalized idea as I previously went though a water loss and had no blueprint for how to deal with it. This is my blueprint for you.
On 12-2-2024 we had a KitchenAid refrigerator delivered and installed by Costco. I purchased a refrigerator from Costco.com that included delivery. Costco sent out an uninsured contractor to my house to install that caused major damage. The rest is being written.
Glad that we didn't reach a settlement. Got another bill for the move out and move back that adjusted $5k more. I think this should be the last surprise bill, but I am not certain.
Crickets from Costco and RXO. They don't care about who they hurt.
The news story has sent hundred of thousands of people to my website over the past week. It's being rerun worldwide. A large national media outlet has reached out and wants to do a deep dive into this and other related cases. Hopefully we can shine some light onto how these large companies intentionally underinsure and screw their customers.
I've received messages from 31 people who have or have had issues with Costco and RXO - and there is a pattern here. It seems that waiting the customer out until they're desperate for any money at all is one tactic. Also I'm noticing a pattern of Costco using uninsured or underinsured contractors through their third parties. They are clearly aware of it but have not prevented it - risking their members homes in exchange for profit.
I made a last offer to Costco and RXO to settle it today before we reach a point of no return. Once a lawsuit is filed I'm going to see it through for every penny and post everything relevant to the case so you can see how they react.
Continue sending your experience messages. Publishing those is coming up very soon. Let's collectively cost these companies money through loss of trust and exposing how they handle their issues.
The News4Jax story was published today. You can find it here
I expect another story to be published in the next weeks. Filing a lawsuit still in motion.
Costco installed my washing machine, but it started leaking immediately. The water damage affected my laundry room and basement. I tried to get help from Costco, but they were slow to respond and ultimately did very little to assist with the repairs.
After having my refrigerator installed by RXO, I noticed it was not cooling properly. It caused food spoilage, and when I contacted RXO, they delayed the repair for weeks. Their customer service was lacking, and I felt like my concerns were ignored.
I had a dishwasher installed by Costco, and it leaked water all over my kitchen floor. The damage was extensive, ruining my cabinets and flooring. When I reached out to Costco for help, they were unresponsive and did not take my complaint seriously. I felt abandoned during a stressful time.
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I'm so sorry you're having to go through this. Costco is just not who we've been led to believe they are.